Additional information:

1.1. Masters

1.1.1.             Customer Master.

1.1.2.             Item Master.

1.1.3.             Type of service call Master.

1.1.4.             Fault Master.

1.1.5.             Commercial Terms.

1.1.6.             Type of Contract.

1.1.7.  Key components master (Main spares).          

1.1.8.  Engineers Master (Customer Engineer)

1.2. Transactions

1.2.1.  Call Sheet for the products.

1.2.2.  Annual Maintenance Contract [AMC after warranty period]

1.2.3.  Old History card Entry (Legacy)

1.2.4.  History Card

1.2.5.  AMC Bill          

1.2.5.1.      VAT Bill (Include only VAT). 

1.2.5.2.      Service Bill (Include only Service Tax)

1.2.6.  Contract proposal.

1.2.7.  Agreement Generation.

1.2.8.  FOC (Free of Cost) Bill

1.2.9.  VAT Bill

1.2.10.               Expense Voucher to for Service

1.2.11.               VAT Bill without link to Service Report.

1.3. Key MIS reports   

1.3.1.  Call Sheet Register.

1.3.2.  Service Report Register.[2^nd , 3^rd and 4^th Quarterly Service Provided]

1.3.3.  Annual Maintenance Contract Report [Engineer Wise, City Wise, Customer Wise].  AMC Register.

1.3.4.  Call Analysis Report

1.3.5.  Daily Service Report.

1.3.6.  Annual Maintenance Report

1.3.7.  Engineers Wise Revenue.

1.3.8.  Components Replacement Details.

1.3.9.  History card register.  Filters - 1. Category, Sub-category, Item, Service Engineer   

1.3.10.               VAT Bill Register.  Filters - 1. Category, Sub-category, Sub-Group, Item, Customer Type, Customer

1.3.11.                Service Bill Register.  Filters - 1. Customer Type, Customer

1.3.12.                Contract Agreement Register.  Filters - 1. Customer, Status

1.3.13.                Preventive Maintenance Report.  Filters – 1. Under Warranty / AMC, Category, Sub-category, Sub- Group, Item. 

1.3.14.               Expense Voucher Register for Service.  Filters – 1. Service Engineer

1.3.15.               Service Expense voucher register.

1.3.16.               FOC (Free of Cost) Bill Register.  Filters - Category, Sub-category, Sub-Group, Item, Customer Type, Customer

1.4. DNS features

1.4.1.  Call Sheet to arrive to the number of complaints or faults registered.

1.4.2.  Services provided to the complaints or faults.

1.4.3.  Machine Level Components used.

1.4.4.  Report on Fault Analysis

1.4.5.  Reports on Components Replacement Details