ERP Complain

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In 1997 complain letter used to be as follows:

This letter is from Mr. X to Mr. Bill Gates of Microsoft

Subject: Problems with my new computer

Dear Mr. Bill Gates,

We have bought a computer for our home and we have found some problems with your windows, which I want to bring to your notice.

1. There is a button 'start' but there is no 'stop' button. We request you to check this.
2. We find there is 'Run' in the menu. One of my friends clicked 'run ' he ran up to the neighboring town! So, we request you to change that to 'sit', so that we can click that by sitting.
3. One doubt is whether any ’re-scooter' is available in system? I find only ’re-cycle', but I own a scooter at my home.
4. There is 'Find' button but it is not working properly. My wife lost the door key and we tried a lot trace the key with this ' find' button, but was unable to trace. Please rectify this problem.
5. My child learnt 'Microsoft word' now he wants to learn 'Microsoft sentence', so when you will provide that?
6. I brought computer, CPU, mouse, and keyboard, but there is only one icon, which shows 'MY Computer': when you will provide the remaining items?
7. It is surprising that windows says 'MY Pictures' but there is not even a single photo of mine. So when will you keep my photo in that.
8. There is 'MICROSOFT OFFICE' what about 'MICROSOFT HOME' since I use the PC at home only.

9. You provided 'My Recent Documents'. When you will provide 'My Past Documents'?

Now, in 2007 ERP Complain letter

This letter is from Mr. Y to DNS team

Dear Sirs,

Subject: Problems with ERP software

We have deployed ERP software for our factory management and we have found some problems, which I want to bring to your notice.

1. Sometime, we will make PO sometime not in DNS ERP software. For keeping track of the stock, it might also be enough if you feed the opening stock, receipt, and issue. Receipt can also be recorded with a proper GRN (It is not necessary to have a purchase order every time). We are not living in an ideal world. We have to be more practical to make ourselves a little more comfortable. We shall accept all positive suggestions from your side, when we are convinced about the logic and practicability of your suggestion. But we are not running our organisation for ERP. On the contrary, ERP should be a user-friendly tool for running our organisation more effectively with less strain. We expect value for the money we spend.

2. Editing in ERP: About the other points, like the data being editable for the administrators (in our case, we would be the administrators), I would insist on that. It would be highly impractical to assume that human errors would not occur while entering data.

3. We want daily trial balance in ERP but we cannot enter data daily. You see, we are busy with ISO, we are busy with export. We do not have time to enter data everyday. Please do not insist on ‘auto-date’ ‘auto-number’. Allow us to do backdated entry. You see, in that dumb ‘Kelly’ accounting software it is allowed to change, edit, anything we want. It is so flexible software. We do data entry only when we are in mood. Your ERP is very rigid, and is enforcing discipline on me.

4. Why do you insist on ‘sign-off’? We do not want to commit any requirement specification. Tomorrow, we may expect moon also. So, please make provision in the DNS.

Answer from Mr. Z: Please invest time in training. There is no full stop to training....ERP will work fine on demo PC but may fail to give desired results......probably user is not trained.

:-) .....Happy computing in Digital economy…

Regards

DNS Team

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