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Step-by-step approach to business automation:
Many
companies have made a mistake of first publishing a website, and then
deploy ERP. But, later realized that website is bringing much more
business than they are able to manage with the legacy systems. So, they
try to hurriedly put the ERP, as second step. It is recommended that
you streamline your business processes first, by deploying ERP, and then
tap the power of internet to expand the business.
The
figure shows schematic of an automation process. The first step is ERP.
That lays the foundation to manage growth. How can you do web mining
without ERP or a website? Without using internet, business will be
limited to geographical location.
Progressive organizations use internet to connect to office using remote
access. Depending on the business model, some organization opts for
payment gateway i.e. an interface with the bank server computer.
Business Intelligence (BI) software solution depends on the ‘On-Line
Transaction Processing’ (OLTP). The ERP software meticulously captures
the transaction and stores in a database.
Most multinational companies, as well as many public sector
organizations, have adopted ERP and increasingly small and medium
sized enterprises have been following suit. Indeed, by 2003 ERP
formed the backbone of many application architectures and were being
extended into developments such as e-business and e-Governance.
After ERP, the next step is, to publish a simple website (passive),
followed by more interactive site, and later a
payment gateway for
transacting money (Digital money). All this leads to
next step of data mining and web mining. Next plan is to integrate
ERP with
web 2.0.
Robust ERP is the foundation of
the successful E-commerce website such as Amazon as shown in the following live
example.